What is “IT”? You never know where “IT” could be. Lurking around the printer, responding to e-mails, or answering phone calls.

Maybe "IT" comes in an unexpected e-mail from your coworker, Ted. You click on the link inside without hesitation. Ted is notorious for sharing the best memes. Why wouldn’t you? You wait for the web page to load with anticipation but the page never loads - oh well, there's work to do. Did you notice that Ted's email address was misspelled? What about the web address that the link was sending you to? It was different than the link in the email.

Straight from our Service Gurus at SumnerOne, here are some of the frequently-encountered ways that your printer driver might add to your Printer Mayhem troubles:

One of the most delicate parts of an IT professional’s job is negotiating with users who want to buy their own IT tools, like peripherals or a one-off software package (their justification: it’s on their own department’s budget, so, you know, FREEDOM). A desktop printer is often one of those items that gets snapped up on a trip to the Office Supply store (“it was soooo cheap!”) and once one pops up, they can manage to proliferate like Gremlins under bright light.

We recently wrote about the mayhem caused by having a mixed bag of printer makes and models in your workplace. A big part of that mayhem can be sourcing ink and toner cartridges. With that being said, is there a solution for this mayhem or are we simply doomed to continue the madness with printer ink and toner? 

As technology has improved, the relationship between a sheet of 8 ½ by 11” paper and the mechanical guts of a printer has become more and more like an old married couple. Most days, they get along beautifully and there isn’t a single concern or disruption as they go through their daily routines together.

Thanks to a well-known car insurance company, we all know that “mayhem” can wreak havoc on the roadways. But, just like getting stuck trying to change a tire in a heavy rainstorm, you can get stuck bending over a printer, trying to change out an ink cartridge, jiggling the USB cable of a non-networked printer that won’t print, or yanking out a paper jam…and then that paper jam turns out to be a co-worker’s birthday party invitation for their kid.

 Small and medium businesses see a lot of value when moving to managed document solutions, but it takes a little digging. We find the top benefits to our clients who adopt electronic content management (ECM) fall into three categories access, monitoring and processing all of that critical data. Some examples include: