In Case You Missed Us: VoIP on Tech Talk with KTRS

This week on Tech Talk with the Guy Phillips Show, we got the low down on Voice over IP or VoIP from SumnerOne’s very own Chadd Haselhorst. If you've never heard of VoIP, it's a phone system housed in "the cloud." In English, VoIP calls travel over your data lines rather than old-fashioned phone lines. Rather than having your voice travel over traditional phone cables, your calls are routed through the ever-present data “cloud.”


Chadd pointed out that there a lot of people who use VoIP in their homes already without even knowing it. Many home phone providers have been bundling phone services with internet packages for several years so, whether you realize it or not, you're probably already using VoIP! So why would it make sense for a business to convert to VoIP service versus having a standard phone and fax lines in their office?

Cost Savings

Most businesses will realize the savings immediately by not having to pay for multiple phone lines. In the traditional sense, one phone number equals one phone line which in turn equals multiple charges on your monthly phone bill. Since VoIP allows for multiple direct dial numbers within one system, you’ll save money from the start. You can have more direct dial numbers for individuals without having the extra charges associated with a landline. Not to mention, VoIP is taxed differently. What business doesn’t love a tax break? Chadd pointed out that he's seen businesses save over $400 per month just by eliminating extra phone lines. That's almost $5,000 per year!

Data Security

Since VoIP is essentially data that travels over the internet, how secure is it? Chadd explained that VoIP data is very hard to intercept since a hacker would need to intercept the live data en route. They would then need to have the specific knowledge and skill to be able to put thousands of tiny packets of information back together. Long story short, VoIP is a great way to ensure the security of your calls and data.

Added Mobility

There's also the advantage of increased mobility - being able to answer calls from your mobile phone, laptop or tablet. You can literally answer calls anywhere making your office portable and giving your customers access to you wherever you may be. Check out our recent blog post on 3 Ways to Solve Customer Service Issues with VoIP to learn about how a cloud-based phone system can help you improve your communication simply and easily.


Why are businesses moving to VoIP?

Cloud-based phone services make it really simple to manage phone lines and reduce the need for external phone support. Imagine not having to wait on-hold in the customer service portal ever again… That would be great, wouldn’t it! Sherry Farmer wanted to know if it was difficult for a business to make the switch to VoIP and Chadd explained that it takes no time at all! In fact, he said that as long as you have an internet connection, it’s as simple as plug and play. Cloud-based phone services make it really simple to manage phone lines and reduce the need for external phone support. Imagine not having to wait on hold in the customer service portal ever again… That would be great, wouldn’t it!

In Case You Missed It: Tech Talk UpdatesIf you’re interested in learning more about VoIP for your business, SumnerOne would love to help! In the meantime, check out our full video of what you missed last week on Tech Talk down below. Be sure to tune in tomorrow at 4:20 P.M. to catch our next segment of Tech Talk on The Big 500 KTRS.



Originally published June 14, 2018, updated February 11, 2019


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