Konica Minolta Business Solutions USA, Inc. (Konica Minolta) today announced that SumnerOne, Inc. has been honored with a 2017-18 Pro-Tech Service Award, an award given to those Konica Minolta dealerships that demonstrate the highest commitment to customer support and satisfaction. SumnerOne also received special recognition for its longstanding excellence, as this marks the 25th consecutive year that the dealership has earned this award.
“The Pro-Tech Service Award represents Konica Minolta’s gold standard for service competency and proficiency, and we are excited to recognize SumnerOne for this extraordinary achievement,” said James Ingrassia, Vice President, Solutions Support Division, Konica Minolta. “Their efforts to provide the highest level of service for their customers has been unwavering, and we look forward continuing our relationship for many more years to come.”
SumnerOne is dedicated to delivering professional, reliable service and maximum performance for Konica Minolta’s award-winning lines of digital imaging products. To attain the Pro-Tech standard, each element of Sumner’s operation was evaluated and measured, including its management skills, inventory control systems, technical expertise, dispatch systems and customer satisfaction ratings.
“From the literal meaning of keeping office solutions up and running, to the broader meaning of fostering lasting relationships with each of our customers, a service commitment is SumnerOne’s very mission,” said Ed Sumner, CEO of SumnerOne. “We are grateful to Konica Minolta for our longstanding partnership and are proud of this award.”
The Pro-Tech program requires that dealers meet strict requirements to ensure they are providing the best customer and product support for their Konica Minolta devices in the field. Pro-Tech dealers must also allow random inspections of their Konica Minolta products at customer locations to verify that products are well-maintained and customers are satisfied with the level of service and product support.
As part of this elite group of experts, Konica Minolta dealers are able to provide the services of Pro-Tech certified technicians to all their customers – raising the standard of customer service and assuring customers that they can count on Konica Minolta for all their document imaging and solution needs.