Three years ago, The Master Teacher transitioned to a new Voice Over Internet Protocol (VoIP) based phone system, hoping to improve their communication with advanced features at an attractive price point. While the new phone system had some benefits, The Master Teacher's previous voice provider installed an incomplete solution—which caused issues that far outweighed those benefits.
"From the first day, we were having issues with call quality, dropped phone calls, and connectivity issues," says Jack Gagnon, Technical Support Manager at The Master Teacher. "We tried to troubleshoot to see where the issue was, but our old provider never got to any resolution." After this ordeal, Jack analyzed their phone system's performance and discovered multiple red flags.